Bicycle Warranty

You Are Covered

At K-CYCLE, we provide a customer-orientated service where quality and efficiency are our top priorities. Please contact us, for all warranty and product support requests.

This Warranty Includes:

 

Lifetime

Frame & Rigid Fork

Two Years

Parts and Accessories 

This Warranty Excludes: 

  • Normal wear and tear ​​

    • Wear and tear refer to damage that naturally and inevitably occurs as a result of normal riding. This could be your bicycle's tires, scratches/damages done to the decals/paint or the cassette and chains eventually requiring replacement.

  • Improper Assembly 

  • Improper Maintenance

  • Installation of third-party or aftermarket components, parts or accessories that originally did not come with the bicycle. 

  • Damage or failure due to crashes, misuse and abuse. 

  • Non-proprietary products (any other original part or component) covered by the original manufacturer's warranty 

  • Carbon-fibre ranges 

Subsequent Ownership

The warranty period is always calculated from the date of original retail purchase and strictly requires the original Proof of purchase.  

Warranty Terms

To take advantage of this Warranty, the dated proof of original retail purchase must be provided. K-CYCLE will either replace the faulty part or in certain cases, replace it with the same or most similar Product then available. Similar products refer to the same model with different colours.

This warranty does not cover any commercial use of the product. Any modifications including motorised conversions or custom adaptations that may cause the frame duress will void all warranties.

If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us receiving the item back within 30 days of receipt by the customer. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and sellable condition.

 

Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, bearings, spokes, chains, cassettes, chain rings, brake shoes and cables are excluded from our warranty.

 

Shipping and labour charges are not included in this warranty. When the warranty is processed, the customer pays for the product to be returned and will be reimbursed when the warranty is approved.